Since i work in IT i find this a huge issue and if Fitbit would like help upgrading their systems i would be up for helping. But the even scarier thing was i asked for my account to be restored to the time when the Flex2 has actually synced the 5,600 steps and they told me they could not do that either, the system is not designed to backup information that they can restore individual user instances. i still don’t know if they are just blowing smoke up my a$$ or not but i intend to check this out over the next week and see if it happens again. I really wish this information was actually posted on Fitbit’s website because i can’t seem to find this information anywhere. They then told me that the models/firmware was not the cause but it was because i had automatic sync enabled on the device. ”Īfter about a 75 min conversation with support (Case# 24554264) they finally informed me that i could add the steps manually but it would not count towards my challenge (so yes i would need to put in more time to get the goals i already was over 1/2 way too). To switch between two watches, remove one from your account before adding the other. Note that you can’t have both Fitbit Ionic and Fitbit Versa connected to the same account. Your account can have one of each device model and MobileTrack. The first rep told me that it was because the Alta is a newer device and that was the reason, if i wanted to use multiple devices i would need to set up 2 accounts which i pointed out is garbage because the website says: They told me the Alta overwrote the flex2 and there was nothing they can do to get the 5,600 steps back. After they looked into it they saw the 5,600 steps on the flex2 and the 146 steps on the Alta. I called support about this and was told this is not how the system works. Well the step count on the flex2, dashboard and Alta now all say 146 steps. once i got home and showered i put on my Alta HR and I was expecting that device to sync the steps from the flex like it has in the past.
I counted about 5,600 steps in that 2.5 hrs i spent. During my gym workout i use a flex2 device because it is smaller and feels more comfprtable. I spent about 2.5hrs at the gym this morning doing a workout and my work has a goal system inplace that after so much steps/miles i do in a diven day i get money back because i achieved the health goals of the month. I just got off the phone with support about this. I could have 5k steps on Mobile Track while the Charge 2 sits at home not being used, and the step count will revert to the ~189 steps or so I take in the morning before leaving for work.Īm I just missing something or does the Charge 2 and Mobile Track just not work together anymore? If that is the case it is highly disappointing.įor me the functionality of the Charge HR and Mobile track together was perfect, I was expecting the same with the Charge 2. Now that I have the Charge 2 the step count and distance all revert to what the Charge 2 has recorded when syncing.
#BLAZE FITBIT CONNECT TO TWO DEVICES AT THE SAME TIME UPDATE#
When syncing the Charge HR would even update to show a step count that matched what the total was in the app including the Mobile Track steps. This worked great for me as I can’t wear anything on my wrist during the day at the moment and have relied on Mobile Track to capture my steps. Since it wasn’t available I got the Charge 2.īefore upgrading the Charge HR and Mobile Track worked together and reported my total step count. I just had to replace my Charge HR because it split open for the second time. I have recently come across this same issue.
The ability to switch so easily makes it simple to use your favorite Fitbit device for any occasion so you never have to leave your tracker behind.Īccidentally leave your tracker at home, but don’t want to lose that step challenge? Set up MobileTrack on your Fitbit app and Multi-Tracker Support will automatically switch over so you never have to miss a step again.
The app will automatically detect when you swap from one device to another, with no buttons to push on the tracker or the app. Once multiple trackers are connected to an account, Fitbit does all the hard work for you. Thanks to Multi-Tracker Support you can now have one tracker for daily wear and another for your workouts.
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